Head IT Support

Job Description

- Overall responsibility for delivering responsive and effective support services

- Management of team, processes and tools regarding IT supporting services

- Setup and further development of ITSM implementation

- Building and leading virtual global team with head office in Pfäffikon and smaller support organizations in New York, London and Hong Kong

- Organisation of hardware deployment and maintenance

- Liaising closely with infrastructure, workplace and operations teams

Required information/ documents for the application:   • Copy of Certificates • CV • Copy of Swiss Permit  • Written reference(s)  • Cover letter •  Date of Birth  • Private Email  • Private Telephone • Full address details 

Swiss/EU/EFTA citizens, all other nationalities only with Valid Swiss Work Permit. PDF of valid Work Permit a must! EU Citizens without swiss permit to provide with GDPR consent for application submission.

Skills

- Extensive experience of managing IT support provision in a service desk environment

- Thorough knowledge of ITIL and experience of its appropriate implementation in an IT support context

- Expertise in the design, implementation and continuous improvement of incident management, request fulfilment and problem management processes

- Proven ability to motivate and direct staff working in IT support roles

- Good problem-solving, prioritisation and decision-making skills

- Excellent English oral and written communication skills, German is a plus