Job Detail
Functional Area
IT Support
Location
Berlin
Job Type:
Full Time/Permanent
Qualifications
· Minimum bachelor’s in computer science, Software Engineering, MIS or Business degree.
Experience
Minimum of 5+ years’ experience in a fast-paced, Retail/ERP business, Microsoft Dynamics AX2012Offered Salary
Competitive
Job Description
· Own, troubleshoot and solve technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
· Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration
· Oversees and responds to all helpdesk requests for incident management systems and assists with resolution. Assign the issues and tasks to the relevant to other business departments. Timely responds to the queries and requests from multiple departments and closely collaborate with them to assist
· Documents, prioritizes, research, resolves, and monitors software related problems within acceptable timeframes
· Raise requests through the portal, email in Matrix and JIRA
· Track, comment their requests in the portal
· Read and maintain knowledge base articles in confluence.
Skills
· Experience with Microsoft Dynamics AX2012, or similar scale ERP and reporting platforms
· Excellent analytical and technical skills.
· Excellent communication and collaboration skills.
· Ability to multitask and meet deadlines while maintaining attention to detail.