Client Partner

Job Description

§  Build and grow strong client relationships through regular communication, and firm alignment and expert expectation management to increase the partnership between our client, client, delivery teams, and executive stakeholders.

§  Understand the client's business priorities, pain points, overall technology landscape, organization, timeline, and priorities for capitalizing their return on investment. 

§  Work with clients to identify new needs and obtain qualified job requirements. Negotiate with clients to establish appropriate bill rates, contract terms, and fees.

§  Identify client growth areas and strategically plan with the Sales and Executive team to grow existing teams and help identify growth opportunities.

§  Build customer advocates - develop deep strategic client relationships and build a loyal client base that actively advocates for our company.

§  Develop and implement Customer Success Initiatives - leverage prior experiences and an entrepreneurial spirit to help us establish new best practices.

§  Consistently prospect, pursue, and close new business. Ability to identify new leads and prospects, generate call lists, and obtain client meetings. Cold and warm calling skills; experience dealing with and managing objections.

§  Leads the pursuit and capture of client renewals.

Skills

§  Customer-facing experience in the technology industry with a broad understanding of the markets our client operates in, with demonstrated practical knowledge of the business drivers that translate into technical requirements.

§  Client Account Management and Client Advocacy experience with proven customer/client facing skills.

§  Ability to exhaust all avenues and present best value and pricing to leads and prospects and convert them to clients.

§  Ability to communicate effectively and interface with at all levels, including senior management and technical personnel.

§  A strong team player and servant leader who thrives in a fast paced, dynamic environment, you excel at proactively and positively managing change.

§  Ability to multitask as a detailed oriented, curious, and strong problem solver.

§  Effectively manage high pressure situations with a high degree of patience, tenacity, and tact, by involving the appropriate resources as necessary.